Business Process


YOUR BUSINESS - OUR CHECKLIST

Business Process Check List


  • Establish a project team for your requirements
  • Document a macro understanding of current information processes and systems
  • Do a macro review of physical processes for warehousing and distribution
  • Determine any unique requirements for the process changes
  • Document project requirements

Communications


  • Develop communication method for internal employees
  • Develop communications process to external / third party suppliers
  • Develop a broad communications strategy to customers
  • Announce process changes to internal employees
  • Announce process changes to external / third party suppliers
  • Announce process / product changes to Customers

Review Marketing Strategy


  • Market segments that are attractive by product and customer?
  • Landed cost of goods, manufactured cost of goods?
  • Cost to serve by customer / customer segment?
  • Are there distributor customers who should be served direct?
  • Which products and customers are high margin?
  • Why do some products and segments have higher margins?
  • Which product / customer segments are growing / falling?
  • Preferred segments in the various product category markets?
  • Market initiatives can be used to target each segment?
  • Resources and capabilities required to target preferred segments?
  • Constraints and strategic considerations that might arise?
  • Are there customers which are service driven and will pay a price premium?
  • Do you have the resources / capabilities to target preferred customers?
  • How should prices be set and controlled?
  • How are prices currently set and controlled?
  • How should marketing and costing information be integrated?
  • Information required to support market targeting and pricing?

Sales Review Position


  • Level of sales by month
  • Level of credits by month
  • Split of sales by state / location
  • Sales by product
  • Level of back orders
  • Last Customer survey finding
  • Delivery issues
  • Product issues
  • Customer perception
  • Customer issues
  • Review current policies and procedures
  • Agree service level for market
  • Agree communication strategy for performance levels to customers

General Management Review


  • What is the main weakness of the warehouse and distribution
  • Which market segments are attractive to the Supply Chain
  • Competitive advantages of Logistics to this company
  • What is the cost of the warehouse to serve the customer
  • Are you getting an adequate price for customer exclusives
  • Are there distributor customers who should be served direct
  • What characteristics determine attractiveness to your customers
  • How do you compare to your competition for customer service
  • Cut off times
  • Value of inventory
  • Inventory provisions
  • Currently in inventory in transit inventory
  • Current budget for distribution
  • In-bound freight and customs
  • Warehouse costs
  • Out-bound freight costs
  • Total distribution costs as a percentage of sales

Human Resources Review


  • Are company improvements possible
  • What scope is there to improve the Logistics performance
  • What scope is there to improve individual performance
  • Benefits that will arise from process improvements
  • Will conflicts arise from process improvements
  • Culture of the company
  • Training schemes offered by the company
  • What induction programs are used by the company
  • Is there scope to reduce direct head counts
  • What opportunities exist to reduce people costs
  • How are IT systems used and what tools do they provide


Inventory Review


  • Are planning improvements possible
  • What scope is there to improve forecasts
  • What benefits will arise from rationalising the supplier mix
  • Should the range of products offered be reduced
  • Can demand variability be reduced
  • What inventory holdings need to be held
  • What is the current method of setting safety stock levels
  • Is there scope to reduce inventory holdings
  • What opportunities exist to reduce costs
  • How are IT systems used and what tools do they provide
  • Are inventory improvements are possible
  • What scope is there to improve performance
  • What benefits will arise from rationalising the product mix
  • Should the range of products offered be reduced
  • Can demand variability be reduced
  • What inventory holdings need to be held
  • Is there scope to reduce direct costs
  • Are there opportunities to reduce costs

Warehouse Review


  • What physical improvements are possible
  • What scope is there to improve performance
  • What benefits will arise from rationalising the product mix
  • Should the range of products offered be reduced
  • Can delivery variability be reduced
  • What inventory needs to be held
  • Is there scope to reduce direct labour cost
  • Is there scope to reduce indirect labour cost
  • What opportunities exist to reduce cost
  • How are IT systems used and what tools do they provide


Distribution Reivew


  • What physical improvements are possible
  • What scope is there to improve transportation's performance
  • What benefits will arise from rationalising the transport mix
  • Should the range of transport services offered be reduced
  • Can delivery variability be reduced
  • Is there scope to reduce transport cost
  • What opportunities exist to reduce packaging cost
  • How are IT systems used and what tools do they provide

Customer Service Review


  • Can order taking be improved
  • Why do we Credit things
  • Can order processing be automated
  • Can credits processing be auotmated
  • Why are things not required by customers
  • Are there order entry errors by customers
  • Are there duplicated orders and why
  • What happens to damaged stock received by customers
  • IS there any dated or discontinued stock returned
  • What causes pick errors
  • What causes errors at order entry
  • What causes Product Labeling Errors
  • Are Goods Lost in Transit
  • Are there Disputed Returns
  • Are there Short Shipments
  • Do we need to be able to do a Product Recall
  • How do we manage price enquiries
  • How do we manage price adjustments
  • How do we manage wrong customer invoiced
  • Adjustment for Incorrect Credit Process
  • How do we manage freight adjustment
  • How do we manage rebates
  • How do we revise our trading terms and conditions
  • How do we communicate revised Trading Terms and Conditions to customers

Do you need help with logsitics process changes?

Do you need to move your logistics from business brake to business advantage?


Call Supply Today on

1300 - 4 - TODAY