Cusotmer Satisfaction Check List
What do your customers want from you and your supply chain?
How well do your competitors meet the customer’s needs - do you know?
A total view must be taken in assessing customer satisfaction.
Performance measurements need to be focused on what factors add to total satisfaction, performance, total value or total cost.
One of the principle performance indicators in customer satisfaction is customer service. Your supply chain is a major contributor to this perception.
To obtain optimum service levels each of the links are necessary from each supplier to each customer throughout the supply chain.
Customers in the past never demanded the service that they do today. So, what is the supply chain doing to your customers and your costs?