Visibility is very important to agile healthcare logistics. Visibility requires systems capability to see customer orders and inventory.
E-mail, faxes and phone calls do not give visibility to a warehouse. They are emergency measures and do not provide transparency. Logistics cannot manage using e-mail, especially with international suppliers.
Technology is not the complete answer.
Technology is one part of three parts to success. Processes; and people are two other parts.
Some make the mistake of assuming that systems will solve all problems, be a silver bullet, and are disappointed when that does not happen. It does not happen because of other issues with processes and or people.
Technology is necessary.
Visibility into multiple customers with multiple purchase orders is vital to managing the inbound part of the supply chain.
Revising, reprioritising and amending open orders is needed to be agile and flexible to changes in inventory and customer requirements. E-mail and faxes are not the way to manage suppliers and purchase orders; technology is.